Shipping policy

Reporting issues with a product

In order to resolve issues with an order, the issue must be reported to us within 14 days of receiving the order. When contacting us with an issue, be sure to include photos that illustrate the problem. Email us at 1812strongandfree@gmail.com or use our contact form to report the issue. See more about reporting product issues below.

Return Shipping

1812 Strong and Free will cover the return shipping cost when an issue is deemed to have been a manufacturing defect. In the case of a return initiated by the customer for reasons other than a manufacturing defect, the return shipping cost will be borne by the customer. All returns must be received within 30 days after the request is granted. The return address will be provided by customer service depending on the location.

Delivery challenges and non-delivery

We work with various postal systems to complete delivery of your orders. In some cases, deliveries encounter issues that either delay or prevent you from receiving your order. When delivery issues arise, there are some limited actions we can take to help resolve the issue including contacting the postal service and opening a case with them.

Wrong Address provided on an order

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Missing package that shows as delivered

In the case of a package that shows as delivered, confirmed by the tracking number, the proper course of action will be for 1812 Strong and Free to open a claim with the postal system on your behalf. We do not remake orders that show as delivered. We will work with you on a case-by-case basis to resolve your specific situation.

Once we receive payment for your order, we fulfill the order and pass it onto the carrier. This is also the moment where you or your customer legally become the owner of the products.

Damage to a package and Insurance

Once your package leaves our studio, it is the responsibility of the Carrier. Damage caused by the Carrier or by careless opening is not the responsibility of 1812 Strong and Free. If a package is damaged by the Carrier, we can open a claim if the package was insured.

Enhanced shipping options and insurance

If your address historically has non-delivery issues, contact us to request your package be delivered with a signature or with other special instructions. Additional fees may apply depending on your request.

We ship all packages with the standard insurance included in the base price of the service and the amount of insurance varies with each postal system. If you would like to increase the insurance amount on your package, contact us for the additional cost.